At lucy8, your privacy is not merely a legal obligation – it is a core value we hold firmly. This document explains in detail how we collect, use, store, and protect your personal information.
All data transmitted between your device and lucy8 servers is encrypted using SSL 256-bit. No third party can intercept or read your information during transmission.
Your personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorised personnel may access sensitive information.
You have the full right to access, correct, download, or request deletion of your personal data at any time via your account settings or by contacting us.
Lucy8 has never and will never sell, rent, or trade your personal data to any third party for marketing or any other purpose without your consent.
All our data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are fully protected under the law.
In the event of any security incident involving your data, we will notify you within the timeframe required by law and take immediate corrective action.
This Privacy Policy ("Policy") describes how lucy8 ("Company", "we") handles personal information for all users who access or use the lucy8 platform at lucy8.org and our official mobile app.
We understand that entrusting your personal information to any online platform requires a high degree of confidence. That is why we ensure every data-related decision is made with full transparency and always with the best interests of our users in mind.
This Policy applies to all information collected through our platform, including during account registration, use of services, financial transactions, communications with our support team, and any other interactions with lucy8.
Lucy8 only collects information that is strictly necessary to provide a safe, efficient, and legally compliant service. Below are the categories of information we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number, residential address | Communications, delivery of important notices |
| Financial Data | Bank account number, deposit and withdrawal transaction records | Payment processing, anti-money laundering |
| Technical Data | IP address, browser type, operating system, cookie data | Account security, platform usage analytics |
| Behavioural Data | Game history, betting patterns, login timestamps | Responsible gaming monitoring, service improvement |
We do not collect sensitive information such as biometric data, health information, or political views unless you voluntarily provide it in a specific context, such as during an advanced identity verification process.
The information we collect is used solely for lawful purposes that have been disclosed to you. We will not use your data for any other purpose without first obtaining your consent.
The primary purposes for which your personal data is used at lucy8 are as follows:
Lucy8 understands the importance of your data privacy. We do not share, sell, or disclose your personal information to third parties except in the following circumstances:
In all of the above data-sharing cases, we ensure that the receiving parties have data protection measures equal to or exceeding the standards we uphold ourselves.
The lucy8 platform uses cookies and similar tracking technologies to enhance user experience and ensure the security of your account. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
The security of your personal data is our top priority. lucy8 continuously invests in the latest security infrastructure to ensure your information is always protected against cyber threats.
The security measures we implement include:
While we take all reasonable steps to protect your data, no system is completely 100% secure against all threats. In the event of a security incident involving your data, we will notify you via your registered email within the timeframe required by law.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within 21 business days.
If any personal data we hold about you is inaccurate or outdated, you may request a correction and we will update it promptly.
You may request the deletion of your personal data, subject to our data retention obligations under applicable laws such as AML/KYC requirements.
You have the right to object to the processing of your personal data for direct marketing purposes or in certain other situations permitted by law.
You may request your personal data in a machine-readable format for transfer to another service provider, at our discretion.
To exercise any of the rights above, please contact our Data Protection Officer (DPO) team via live chat or the official email address listed at the bottom of this page. We may need to verify your identity before processing your request in order to ensure account security.
Lucy8 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. Retention periods vary by data type:
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
The lucy8 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who believe their child may have registered an account on our platform are encouraged to contact us immediately.
Lucy8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new service features. Any significant amendments will be communicated to you via a prominent notice on our platform or by email at least 14 days before the changes take effect.
The latest version of the Privacy Policy will always be available on this page with a clear last-updated date. Continued use of the lucy8 platform after any amendments constitutes acceptance of the updated terms.